Return Policy

Return Policy


During these uncertain times, we have made it easier to return or exchange items bought online by extending the return period to 21 days.

Neelo will issue a refund to the original form of payment for the return of full priced merchandise given the following conditions are met: 

  • All goods are returned unworn and in perfect condition with all original tags attached and in their original packaging.
  • Your return request is sent within 21 days from the date you received your shipment. After 21 days we issue store credit, not a complete refund.
  • Refunds are issued once merchandise has undergone a quality control check. 

Neelo may have to refuse returns that do not comply with the conditions stated above.


Sale items Return Policy


Sale items over 50% off are eligible for exchange or a credit voucher only. 


  • To process a return please email us at customer 
  • Pack the item in its original packaging and ship it using your choice of shipping to:


Eisenbahnstraße 4,


Once we receive your package, we will promptly issue a refund or web credit for the items. Your refund will be credited to the same card used to make the original purchase. Please allow 10 business days to ensure that your refund is credited. You will be notified via email when your return package is received and your refund or web credit has been processed.
If you have any further questions about returns & exchanges, please email us at customer or call us at: +49 17676605937.